FAQs

Yes! The LED neon material we use has a lifespan of 50,000+ hours from the manufacturer (about 10 years in normal use). All signs are made of transparent acrylic plate and with neutral colored silicone neon flex so that the sign is as invisible as possible in daylight. Our warranty covers your sign for 2 years, then you have some kind of problems with it we solve it.
Our neon signs produce relatively no heat, are made of silicone material so are almost unbreakable, energy efficient and very cheap compared to traditional glass tube neon.

In some cases yes. If your sign is over 80cm at the widest point, in some cases it will be made into several pieces. We do this both so that it does not break during transport, but also since it would be very fragile with a 200cm acrylic plate in one large piece. Once the sign is hung up, however, you hardly notice it has been made in several pieces.

Please also note that signs over 80cm are not recommended for hanging in wires as the split on larger signs makes it difficult in many cases. We therefore recommend that larger signs hang up with our pro wall mounting set. The acrylic plate shape on mockups are just indicative as it also depends on the size of your sign. If you have any questions, we are always ready to answer them if you send us an email to hey@neonful.dk

Yes, we can produce waterproof versions for outdoor events and outdoor permanent installation. Please indicate that you want a waterproof sign for outdoor use when filling out the order request

Each sign is handmade, so the normal production time is 2-3 weeks, however, sometimes delays can happen due to unforeseen delays in production, we only send your sign when we can stand 100% behind the quality and finish of the sign. This applies to all signs as we make all to order. When your sign is finished, shipping takes 1-5 business days depending on your exact location.

Our LED neon signs are only 12V (but come with a 230V converter for your outlet), so they run at a much lower voltage than traditional neon. Due to the low voltage, no heat is generated on the outer surface, even after being switched on for many hours.

Most neon signs we provide are for indoor use and come mounted on a transparent acrylic plate (making them easily portable), complete with a normal power connector, which can be plugged into an ordinary outlet. The sign can either be hung on the wall, hung in a chain/string or placed on an even surface. Neon signs for permanent outdoor use or very large neon signs require special installation which we can help with if you contact us before booking.

The wire from the neon sign to the power connector is a total of 3 meters long.

LED is one of the most energy-efficient lights you can get, using for example 4-5 times less power than halogen, and even less than classic glass neon.
A typical LED neon sign 1 metre wide uses about 80 watts per hour, and converted into dollars and cents we're talking about about 40 cents per hour, at today's prices (6/9/22). The amount varies of course with the size of the LED neon sign, and the evolution of electricity prices.
On the website of the Danish Energy Agency you can calculate your consumption and get advice on your lighting: Link to the Danish Energy Agency

We offer a 24 month warranty on materials &crafts on all our neon signs. However, this does not include damage caused by improper installation or physical damage during use. We reserve the right to up to 20mm deviation from the digital mockup as all signs are handmade.

Our custom/bespoke neon signs start from just £50/€40/$35. The price varies depending on sign size and design complexity. Use our neon designer page to get a price, or email our team at custom@neonful.dk for a free mockup and a non-binding quote

You can order directly on our custom neon product page, otherwise you can also email our team at custom@neonful.dk and we will help you through the process! :)